What is an on-call override?
Also called: shift swap
On-call override: a dated exception to the schedule where a different person covers a window than the rotation produces.
On-call override is a dated exception to the on-call schedule. For a given window, a different person is on call than the rotation would produce. This covers holidays, illness, and swaps.
Editing the roster to cover a holiday is the wrong tool because it shifts everyone’s future turns. A swap is two overrides: A covers B’s dates, B covers A’s. Overrides should take seconds to create. Friction here quietly converts into resentment of on-call itself.