Refund and Cancellation Policy

The short version

1. The 30-day money-back guarantee

When you upgrade to a paid plan (Professional or Business), we ask for a payment card so that the subscription can continue without interruption. Your card is not charged for the first 30 days, and you have full access to the plan throughout that period.

If AlertKick is not for you, cancel at any point during those 30 days from Admin > Billing in your account. No charge is made and no refund is needed, because nothing has been taken. If you remove your card before the 30 days are up, the subscription is cancelled automatically rather than left unpaid.

If you stay past day 30, the first billing period starts and your card is charged automatically. We send a reminder email before the free period ends.

The guarantee applies once per account. Accounts that have previously held a paid subscription (including one that was cancelled during its free period) are charged from the start of any new subscription.

2. Billing periods

Paid plans are billed in advance, monthly or annually depending on what you choose at checkout. Prices are shown in pounds sterling on our pricing page; VAT or other applicable taxes are added at checkout where required. Payments are processed by Stripe, and we never store your full card number.

Metered usage (for example AI analysis events above a plan's included allowance, where offered) is billed in arrears at the end of the billing period in which it was used.

3. How to cancel

Go to Admin > Billing in your AlertKick account and choose cancel. You can do this at any time without contacting us. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. After that date your account moves to the Free plan, with its limits, or you can delete it entirely from account settings.

If you are unable to reach the billing page, email support [at] alertkick [dot] com from the address on the account and we will cancel it for you.

4. When we refund

We issue a refund in the following cases:

• Billing errors. If you were charged in error, charged twice, or charged an amount that does not match your plan, we refund the difference in full.
• Charged after cancellation. If you cancelled before a billing date and were still charged, we refund that charge in full.
• Extended unavailability. If a paid feature you rely on was unavailable for a substantial part of a billing period because of a fault on our side, contact us and we will refund or credit a proportionate amount. We decide this case by case and in good faith.
• Where the law requires it. Nothing in this policy limits rights you have under applicable consumer or other law that cannot be excluded.

We do not refund:

• unused time in a billing period after you cancel, downgrade, or delete your account (you keep access to the end of the period instead);
• charges made after the 30-day free period because you forgot to cancel;
• metered usage that was actually consumed;
• charges on accounts suspended or terminated for breach of our Terms of Service.

5. How to request a refund

Email billing [at] alertkick [dot] com from the email address on the account with your account subdomain, the date and amount of the charge, and a short description of the problem. We reply within 5 business days. Approved refunds are returned to the original payment method; Stripe and your card issuer typically take 5 to 10 business days to show them.

Please contact us before raising a dispute with your card issuer. Chargebacks on charges that are valid under this policy may result in the account being suspended until the matter is resolved.

6. Plan changes and price changes

Upgrades take effect immediately and are charged pro rata for the remainder of the current period. Downgrades take effect at the end of the current period. If we change the price of a plan you are on, we give at least 30 days' notice by email before the new price applies; you may cancel before it takes effect.

7. Contact