What is a notification channel?
Notification channel is the medium an alert is delivered through, such as push, SMS, email, or webhook.
A notification channel is the medium an alert is delivered through. Common options include push notifications, SMS, email, Slack, Microsoft Teams, Telegram, WhatsApp, and webhooks.
Channels differ in urgency and reliability. A push notification or SMS wakes someone up, while email and chat do not. Escalation levels normally use progressively louder channels, starting with chat, then push, then a wider group.
A per-person notification preference lets a policy say ‘notify whoever is on call’ and let each person choose how they are reached.