Terms of Service

Agreement to Terms

By accessing and using AlertKick's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Description of Service

AlertKick provides an agentic monitoring system that includes:

• Server monitoring and alerting capabilities
• Automated escalation policies
• On-call roster management
• eBPF-powered security monitoring
• Unified dashboard for alert management

User Accounts

Account Creation

To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibilities

• Maintain accurate and up-to-date account information
• Keep your login credentials secure
• Notify us immediately of any unauthorized access
• Comply with all applicable laws and regulations

Acceptable Use

Permitted Uses

You may use our services for legitimate business purposes related to infrastructure monitoring and alert management.

Prohibited Uses

You agree not to use our services for:

• Any unlawful or fraudulent activity
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services
• Transmitting malicious code or harmful content
• Violating any applicable laws or regulations

Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

You retain ownership of your data, and we will not use your data for purposes other than providing our services without your consent.

Intellectual Property

Our Rights

AlertKick and its licensors own all rights, title, and interest in and to our services, including all intellectual property rights.

Your Rights

You retain ownership of your data and any intellectual property you create using our services.

Payment and Billing

For paid services, you agree to pay all applicable fees as described in our pricing plans. Fees are non-refundable unless otherwise specified.

We reserve the right to change our pricing with 30 days' notice to existing customers.

Termination

Termination by You

You may terminate your account at any time by contacting our support team.

Termination by Us

We may suspend or terminate your account if you violate these terms or for other reasons as outlined in our policies.

Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, AlertKick shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Indemnification

You agree to indemnify and hold AlertKick harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Governing Law

These terms are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through our service. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms of Service, please contact us: